Small business hero of the month – Fixzit.

Fixzit Plumbing and Electrical is a local family owned franchise business that’s been around since 1984. Today there are 40 instantly recognisable Fixzit branded service vans and trucks on the road servicing Brisbane.

Customer focused.

The key to their success is simple, but takes constant work and dedication – good old fashioned customer service. They:

  • Turn up on time
  • Guarantee their work
  • Clean up on completion
  • Go above and beyond to ensure all our client’s needs are met

By doing this for over 34 years the team has built up an enormous base of loyal customers.

Warren Faulks

Birthed before Facebook.

Starting off in an era before email, let alone digital marketing, it’s been a challenge for the guys to ensure their franchisees adapt to the online world. They’ve spent a lot of time developing a strong online profile for their brand in response to the overwhelming use of Google. Online tools include a dynamic website, Facebook promotions, targeted email campaigns and online advertising.

The best of both worlds.

While Fixzit has moved with the times, using the multiple ways to connect online to their advantage, this is combined with an appreciation for the human aspect of their business. They sponsor school events and sporting organisations in their local areas and also assist with programs created to assist the ageing community. And the team never forget their customer heartland, staying connected with loyal customers via regular news, special offers and a simple ‘thank-you’ Christmas card.

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